Last Updated: 2024
Thank you for choosing DRCNoir. We appreciate your trust, and we are committed to providing you with the best possible shopping experience. Please take a moment to review our comprehensive Exchange, Return, and Refund Policy.
1. Eligibility for Returns and Exchanges
1.1 Timeframe:
- You have a generous window of 30 days from the date of purchase to initiate a return or exchange.
1.2 Condition of Item:
- To qualify for a return or exchange, the item must be in pristine condition, unused, and in its original packaging.
1.3 Proof of Purchase:
- A valid proof of purchase, such as a receipt or order confirmation, is essential for all return and exchange requests.
2. Return and Exchange Process
2.1 Contacting Us:
- To initiate a return or exchange, reach out to our dedicated customer service team. Provide details about the item and the reason for the return or exchange.
2.2 Shipping Instructions:
- Please note that return shipping costs are the responsibility of the customer.
2.3 Inspection:
- Upon receiving the returned item, our team will conduct a thorough inspection to ensure it meets the stipulated eligibility criteria.
2.4 Refund or Replacement:
- We will promptly notify you of the approval or rejection of your return. If approved, a refund will be processed, or a replacement item will be dispatched based on your preference.
3. Refund Guidelines
3.1 Refund Eligibility:
- Refunds are applicable to eligible items returned within the specified timeframe and meeting the required conditions.
3.2 Refund Processing:
- Refunds will be processed using the original payment method. Please allow 14 business days for the refund to reflect in your account.
4. Cancellations and Adjustments
- Once an order is processed, cancellations and modifications are not accommodated.
5. Refunds for Shipping Damage or Defective Items
5.1 Reporting Damage:
- Report any shipping damage or defects within 14 days of receiving the product. Attach detailed photographs for a prompt resolution.
6.2 Resolution:
- We will provide clear instructions for returning damaged or defective items, and a replacement or refund will be issued promptly upon inspection.
7. Contact Details
- Should you have any inquiries or concerns regarding our Exchange, Return, and Refund Policy, please do not hesitate to contact us.
8. Policy Revisions
- This policy is subject to periodic updates. Any modifications will be promptly communicated through our website or other relevant channels.
Thank you for choosing DRCNoir. We value your satisfaction and look forward to providing you with exceptional service.